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1.6 Based on 24 reviews
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  • Customers like
    • I liked everything about cooks they do a really good job 2
    • Horrable 2
    • Not one thing 1
  • Customers don't like
    • Cooks cannot kill bugs 2
    • Service 1
    • Sorry service 1

We've had nothing but good experiences with Cook's and have used them 10 years plus.

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This company employs idiots! I'm half asleep first of all when they show up. So I ask them to let me put on some clothes and to just give me five minutes to let them in. Before I can even get one leg in my pants this dude is banging on the door asking me if I'm ready yet! Then he walks through the house spraying and he sprays my dogs food and water dishes! He couldn't even ask me to pick them up off the floor first! I'm glad I saw him do it,... Read more

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Cooks came by to offer EXTREMELY HIGH PRICES for a moisture barrier, vents and pest control so I only got the moisture barrier & vents. Agreement signed 6/3 & I was told they would be out next week to install them. They never showed & kept changing the appt day & time. Finally I called to cancel service & what do you know....they show up four days later before I was leaving for work. I asked to speak to a supervisor as I cancelled service & was... Read more

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We started with cooks June 2016 and we are very impressed with the service we got. The same day after being treated we saw bugs that was sick and dying. Here it's July and we have not seen any bugs at all. Thank you and keep up the good work. Guin, Alabama

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Stay away from Cooks.That says it all.

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I signed up for the service back in March in a bit of a hurry because I had a serious flea infestation. I explained to the salesmen that it was going to be a temporary situation and would eventually discontinue service once the infestation was gone. They are actually suppose to treat for ants as well, but, somehow I still have ants crawling around my kitchen. I put a $160 deposit down, without even thinking about why, because the fleas were... Read more

Was this review helpful? 2 5

don't fall for these losers.. their 'centricon' system is a rip off and if you are behind the slightest bit of payment due to payroll dates falling at an off time, etc. they are blowing up your cell phone, work phone, and EVEN calling relatives... ridiculous!! i KNOW i am not the only customer they have so they must have one HUGE accts receiveable dept.. ALSO on a monthly spray visit i happened to be at home and the truck pulled in the driveway... Read more

Was this review helpful? 2 1

I am still having the same problem. I had an appointment for Cook's to come on Friday, April 1, 2016. Cook's shows up on Thursday , March 3l, 2016 in the rain. I tell him I have my 89-year-old mother in the shower and unable to have him spray. He insists on spraying the outside in the rain. I don't need the outside sprayed I needed him to come at the appropriate time I set up and that was on the next day. I just want out of my contract. I... Read more

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The representative that came out told me if I needed more than one visit per month until my bug problem was resolved they would come out. I had my initial visit and the man who does my area had to go in the hospital. They did not send another tech out I had to call to get someone to come out. I signed the contract in Sept. 2015 and this is March 2016 and I still have the same problem I had from the beginning. Poor customer service and money... Read more

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I sometimes get 2 or 3 bills in the same month. One time I did not receive a bill for monthly service, was never called or conacted about having a past due amount. I received a nasty letter from "collection department" saying if not paid they will suspend my service and send me to collection agency. I called and asked why I was never contacted regarding this and was told the "past due "balance was on my monthly report left by the technician. I... Read more

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