Cooks Pest Control is one of the worst-managed companies in America. They do not follow through, they do not keep their promises, they forget what they tell you from treatment to treatment.
The people they send to the house are illiterate and ill-tempered and they change every month. We had a mouse infestation for two years because they were doing dumb things like setting traps without bait. I finally had to call a VP at their HQ and he sent a swat team of experts to to figure it out. Turns out they were doing a bunch of stuff wrong.
Since then, they have lapsed right back into their bad habits. It seems like I have to "re-train" their reps every month.
They called me for a phone survey and when I gave them bad feedback, they dropped me as a customer. They actually told me that was the reason they were dropping me.
Product or Service Mentioned: Justfly Customer Care.
Reason of review: Bad quality.
Monetary Loss: $500.
Preferred solution: Full refund.